WELCOME
Bruthafromanothermutha PTY LTD are dedicated to helping you to achieve your training goals, and trust that your experience with us will be rewarding and valuable.
WHAT YOU NEED TO KNOW ABOUT TRAINING WITH US
Enrolment & Selection
Classes are open to all adults’ 18 years and over.
- We need to be advised if you have a medical condition or disability and need assistance in attending a class.
- A fee (when applicable) must accompany your enrolment. As class placements are limited it is regretted class placements cannot be saved without your deposit payment. Your deposit secures your enrolment and course placement.
- It is your responsibility to note the date, time and location of the course as advertised.
- Courses with low enrolments may be cancelled and refunds will only be given when Bruthafromanothermutha PTY LTD cancels a course. Every effort will be made to contact students so please ensure we have your home and/or work telephone numbers.
- Requests from you to transfer, your course placement before course commencement due to changed personal circumstances, will be considered and every effort will be made to ensure a placement in an alternate course.
- During your course should changed personal circumstances arise and you are unable to complete the course, every effort will be made to ensure a placement can be made in alternate pre-scheduled course.
- Students can only join after the course start date if they meet all prerequisites. Late enrolments must meet the full course fee.
- Bruthafromanothermutha PTY LTD reserves the right to decline admission to a course; terminate a student’s enrolment in a class at any time; or change a course or tutor at any time without notice to course participants.
Course Fees, Payments and Refunds
A course fee is charged when booking and training/assessment dates set. The fee charged includes access to the required equipment for the normal amount of time required for competency to be learned and assessed.
In some cases additional time may be required for the participant to attain a suitable standard of competency; as such additional time may be required.
- Cancellations within 7 days notice means the participant will forfeit the full Course Fee.
- Postponements within 7 days will incur a 50% Penalty Fee.
- NON ATTENDANCE & Cancellation on Start Day = NO REFUNDS.
- Deposits are NON REFUNDABLE 7 days prior to Course Commencement.
- Course cancellation of greater than 7 days allows for 100 % of the fees paid to be refunded.
- Shifting to alternative course start dates with greater than 7 days’ notice is done without charge
- Requests for variation of the refund policy should be made in writing to the CEO.
- Course credits are available for a 1 year period unless there is other authorisation from Management.
We guarantee to conduct the assessment for the participant when full payment had been made. Should circumstances occur where we are unable to provide the service that the participant has contracted to we will refund all monies paid in full.
All Participants should note that lost statements of attainment can be replaced, the fee for this is $55 and will require the participant to advise of their name and produce photo ID when picking up the replacement certificate.
Privacy
Bruthafromanothermutha PTY LTD takes the privacy of our participants very seriously and we will comply with all legislative requirements.
These include the Privacy Act and National Privacy Principles (2001).
In some cases as required by law and as required by the NVR Standards we will need to make your information available to others. In all other cases we ensure that we will seek the written permission of the participant.
The ten Privacy Principles are defined below:
- Collection – We will collect only the information necessary for one or more of our functions. The individual will be told the purposes for which the information is collected.
- Use and disclosure – Personal information will not be used or disclosed for a secondary purpose unless the individual has consented or a prescribed exception applies.
- Data quality – We will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date.
- Data Security – We will take all reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.
- Openness – We will document how we manage personal information and when asked by an individual, will explain the information we hold, for what purpose and how we collect, hold, use and disclose the information.
- Access and correction – The individual will be given access to the information held except to the extent that prescribed exceptions apply. We will correct and update information errors described by the individual.
- Unique Identifiers – Commonwealth Government identifiers (Medicare number or tax file number) will only be used for the purposes for which they were issued. We will not assign unique identifiers except where it is necessary to carry out our functions efficiently.
- Anonymity – Wherever possible, we will provide the opportunity for the individual to interact with external agencies without identifying themselves.
- Trans-border Data Flows – The individual’s privacy protections apply to the transfer of personal information out of Australia.
- Sensitive Information – We will seek the consent of the individual when collecting sensitive information about the individual such as health information, or information about the individual’s racial or ethnic background, or criminal record.
Client Complaints and Appeals
Bruthafromanothermutha PTY LTD will act upon any substantiated complaint or appeal; these will be recorded into our RTO management system and will lead where appropriate to continuous improvement activities.
The data entry responsibility lies with the CEO.
A participant can complain about any aspect of our dealings with them, and the participant can appeal any decision we make, including assessment decisions.
If the complaint is about the CEO in their role as a trainer, the Administration staff is able to take on the responsibility of the CEO in resolving the issue.
In the first instance that a participant is unhappy or dissatisfied with an aspect of our service delivery, they should consult their trainer in an attempt to quickly resolve the issue.
If the issue is with the trainer, and the participant feels that they would prefer not to approach the trainer, then the CEO is available to discuss the issue.
Should the complaint or appeal not be resolved in the first instance, then the participant is requested to formally lodge a complaint or appeal by completing either the complaint or appeal form, these forms are available from the Trainer, or the CEO.
This formal complaint or appeal will be entered into our Complaints or Appeals register for tracking purposes. This is the responsibility of the CEO.
Should the nature of the complaint refer to criminal matters or where the welfare of participants is in danger, Bruthafromanothermutha PTY LTD will, with the permission of the participant, seek assistance from other authorities such as The Police, Legal Representative or other parties as appropriate. Participant confidentiality will be maintained at all times as is consistent with NSW Law.
Engagement of the external assistance will be the responsibility of the CEO.
Upon Bruthafromanothermutha PTY LTD receipt of the formal complaint or appeal, the CEO will be responsible for resolving the issue.
This will involve at least a formal interview with the participant, the trainer (if appropriate) and the CEO. If this is unable to resolve the issue, then the issue can be escalated to a mutually agreeable independent person or panel.
The complainant or appellant will be provided with a formal written statement of the resolution of the complaint or appeal; this will state the reasons for the decision.
If the above processes are not effective in resolving the issue, then a suitable independent person or panel will be engaged to aid in the resolution of the issue. The independent person or panel will need to be agreed upon by both the participant and ourselves, this could include another external Trainer Assessor, or it could include independent commercial mediators such as Leadr and Intermediate.
Leadr can be contacted via www.leadr.com.au, Intermediate can be contact via www.intermediate.com.au
Costs for the independent person, will be borne by the Bruthafromanothermutha PTY LTD.
The CEO will negotiate the identification and engagement of the mutually agreed person or panel.
ASQA provides information on its complaints handling process at:
http://www.asqa.gov.au/complaints/making-a-complaint.html
Please note, that the ASQA website advises that some complaints about refunds may be directed to the NSW Office of Fair Trading Ph. 133 220 or if in the ACT the Department of Justice and Community Safety on 02 6207 3000.
Should the complaint or appeal be about an accredited NSW Workcover assessor, and the trainer or CEO are unable to resolve the issue, then the complaint or appeal should be directed to NSW Workcover on 131060
Legislative and Regulatory Requirements
You acknowledge that you must observe your employers WH&S policies and workplace practices as instructed by your employer including Equal Rights and Equal Opportunity and the anti-discrimination acts. The following legislation must be complied with:
Commonwealth Legislation:
- National Vocational Education and Training Regulator Act 2011
- National Vocational Education and Training (Consequential Amendments) Act 2011
- National Vocational Education and Training Regulator (Transitional Provisions) Act 2011.
- Human Rights and Equal Opportunity Commission Act 1986
- Disability Standards for Education 2005
- Disability Discrimination Act 1992
- Racial Hatred Act 1995
- Racial Discrimination Act 1975
- Sex Discrimination Act 1984
- Privacy Act And National Privacy Principles (2001)
- Skilling Australia’s Workforce Bill 2005
- Skilling Australia’s Workforce (Repeal and Transitional Provisions) Bill 2005.
- Work Health and Safety Act 2011
- Work Health and Safety Regulations 2011
State Based Legislation
- NSW Anti-discrimination Act (1977)
- Workers Compensation Regulation 2003
- Workplace Injury Management and Workers Compensation Regulation 2002
- Affirmative Action (Equal Employment Opportunity for Women) Act (1986)
- WorkCover Legislation Amendment Act (1996 No. 120)
Copyright Act, 1879. 42 Vic No 20 (modified 2006) - NSW Commission for Children and Young People Act 1998.
Access and Equity
Bruthafromanothermutha PTY LTD is committed to access and equity principles and processes in the delivery of its services and working environment in accordance with Sex Discrimination act 1984, Human Rights and Equal Opportunity Act 1986, Racial Discrimination Act 5 1975, NSW Anti-Discrimination Act and Disability Discrimination Act 1992.
In the event of a situation that is considered by clients to be in violation of the Bruthafromanothermutha PTY LTD Access & Equity Policy, students and clients are required to report the situation to the Bruthafromanothermutha PTY LTD Manager.
Harassment, Victimisation and Bullying
Bruthafromanothermutha PTY LTD does not tolerate any harassment, victimisation, bullying or any such conduct that has the purpose or effect of interfering with an individual’s work performance or creating an intimidating, hostile, or an offensive learning environment. This includes harassment, victimisation, bullying because of sex, race, national origin, religion, disability, sexuality or age.
Harassment is unlawful under Commonwealth and State legislation and all harassment, bullying and victimisation are contrary to the duty of care to provide a safe environment for work and learning.
In the event of a situation that is considered by clients to be in violation of the Bruthafromanothermutha PTY LTD harassment, victimisation and bullying policy, report the situation to the Bruthafromanothermutha PTY LTD Manager.
Staff and participants should be aware of the following definitions:
‘Bullying‘ – is unwelcome and offensive behaviour that intimidates, humiliates and/or undermines a person or group. Bullying involves a persistent pattern of behaviour over a period time and may include verbal abuse, physical assault, unjustified criticism, sarcasm, insult, spreading false or malicious rumours about someone, isolating or ignoring a person, putting people under unnecessary pressure with overwork or impossible deadlines, and sabotaging someone’s work or their ability to do their job by not providing them with vital information and resources.
‘Confidentiality‘ – refers to information kept in trust and divulged only to those who need to know.
‘Discrimination‘ – is treating someone unfairly or unequally simply because they belong to a group or category of people. Equal opportunity laws prohibit discrimination on the grounds of sex, marital status, pregnancy, family responsibility, family status, race, religious beliefs, political conviction, gender history, impairment, age or sexual orientation. Victimisation is also treated as another ground of discrimination.
‘Harassment‘ – is any unwelcome and uninvited comment or action that results in a person being intimidated, offended, humiliated or embarrassed. Equal opportunity laws prohibit harassment on the grounds of sex and race.
‘Personnel‘ – refers to all employees/staff/contractors of Bruthafromanothermutha PTY LTD.
‘Racial Harassment‘ – occurs when a person is threatened, abused, insulted or taunted in relation to their race, descent or nationality, colour, language or ethnic origin, or a racial characteristic. It may include derogatory remarks, innuendo and slur, intolerance, mimicry or mockery, displays of material prejudicial to a particular race, racial jokes, allocating least favourable jobs or singling out for unfair treatment.
This means that you will not harass, bully or treat anyone poorly, no matter what their personal circumstances, orientation or life choices are.
‘Sexual Harassment‘ – is any verbal or physical sexual conduct that is unwelcome and uninvited. It may include kissing, embracing, patting, pinching, touching, leering or gestures, questions about a person’s private or sexual life, requests for sexual favours, smutty jokes, phone calls, emails, facsimiles or messages, offensive noises or displays of sexually graphic or suggestive material.
You will not make unsolicited or unwelcome advances to any participants, staff members or members of the general public when on our premises, working with our staff and participants or in any manner related to Bruthafromanothermutha PTY LTD.
‘Victimisation‘ – includes any unfavourable treatment of a person as a result of their involvement in an equal opportunity complaint. Unfavourable treatment could include: adverse changes to the work environment; denial of access to resources or work.
You will not single out a participant or a staff member for undue attention, be it in jest or as a deliberate act. People are to be treated as valuable members of our community and not to be belittled or made to feel as a victim.
Specific principles
All staff and participants have a right to work in an environment free of any form of harassment and discrimination,
- All reports of harassment and discrimination will be treated seriously, impartially and sensitively. Harassment and discrimination, including victimisation and bullying, is unwelcome, uninvited and unacceptable behaviour that will not be tolerated,
- When management is informed of any harassment or discrimination, it has the responsibility to take immediate and appropriate action to address it,
- In dealing with all complaints, the rights of all individuals should be respected and confidentiality maintained,
- Whenever possible, all complaints should be resolved by a process of discussion, cooperation and conciliation. The aim is to achieve an acceptable outcome while minimising any potential damage to our organisation,
- Both the person making the complaint, and the person against whom the complaint has been made, will receive information, support and assistance in resolving the issue,
- Victimisation is unacceptable and will not be tolerated. No person making a complaint, or assisting in the investigation of a complaint, should be victimised,
- Harassment or discrimination should not be confused with legitimate comment and advice (including feedback) given appropriately by management or trainers,
- Staff and participants should not make any frivolous or malicious complaints. All staff and participants are expected to participate in the complaint resolution process in good faith.
You are to apply these principles to your conduct when dealing with our staff, participants and members of the general public.
Disciplinary Action
Bruthafromanothermutha PTY LTD goal is to create a fair and efficient environment for all students. Should any student act with disregard to any of the organisation’s policies and procedures, it may be necessary for management to take the following disciplinary action:
Stage 1: Discussion and Verbal Warning:
This is a verbal conversation where students and management will discuss the events, incidents and/or issues of concern. This discussion will result in recommendations for improvements, together with an appropriate action or training plan with timelines. Details will be recorded and signed by all parties. Where the incident or conduct has been unacceptable and of seriousness nature, immediate training termination will take place.
Stage 2: Written Warning:
If there is no significant improvement in performance as agreed in Stage 1, or another incident takes place, management will issue a written warning.
Stage 3: Third and Final Written Warning:
If the disciplinary review process fails, management and the student will meet for a final meeting. Management will provide evidence that despite the course of action taken the issue persists. Students will be issued with the final Student warning resulting in management’s right to take the necessary disciplinary action required. Documents of reason and action taken will be placed on the student’s personal file.
Students with LLN (Language, Literacy and Numeracy) Needs
Broadly as a student you must be able to count, check and accurately record, read, interpret, estimate, measure and calculate to ensure you meet the training standards.
There are a number of ways we can make adjustments to your training and assessment that will allow you to achieve the learning outcomes and support you with any Language, literacy and Numeracy needs. These include:
- Providing you with writing material in plain English
- Reading written material to you – only in oral/written assessments
- Using signs, pictures, and graphics
- Demonstrating your skills on the job
Recognition of Prior Learning (RPL)
Students who believe that they can satisfy the requirements of any course competency because of prior learning, practical experience or both, and wish to be exempted from re-doing this competency may ask for an exemption. RPL is not issued for Units of competencies.
Credit transfer
Bruthafromanothermutha PTY LTD recognises the Certificates and Statements of Attainment issued by all other Registered Training Organisations.
The applicant must provide:
The original Certificate or Statement of Attainment, or
A duplicate issued by the originating RTO.
The centre may choose to verify the Certificate or Statement of Attainment with the originating RTO.
Site Safety
We are committed to, and will take reasonable measures to ensure the safety and wellbeing of all students, staff, tutors and all others visiting our premises. We expect that at all times you will take care of your own safety and that of others.
To help us achieve this we ask that you:
- Participate in your induction on the first day.
- Take note of the evacuation plan and identify your nearest exit.
- Take seriously any call to evacuate.
- Report anything you think is unsafe to your trainer.
- Report any incidents and near misses to your trainer.
- First Aid – If you require first aid, seek assistance from your trainer.
Hazard Reporting – Report all hazards to your Trainer
Slips trips and Falls – Take care when moving around site use handrails where applicable.
Smoking – Smoking is prohibited anywhere on our site and within 3 metres from any building.
Opportunities for Counselling
Various avenues are available should you need counselling please speak to your trainer.
- Centacare Family Services – 43521311
- Dympna House – 1800654119
- Suicide help line – 1800191919
- Alcoholics Anonymous – 43233890
- Narcotics Anonymous – 1300652820
Student’s Records
Students who wish to view their records need to contact the RTO manager.
- Students need to provide 100 points of identification.
- Have a valid reason for wishing to view their records.
- Students can only view their records whilst an employee of the RTO is present.
- Students are not allowed to view any other participants’ records.
- Student records will be retained for 30 years
Access to individual Participant training records will be limited to those required by the AQTF such as:
- Trainers and assessors to access and update the records of the participants whom they are working with,
- Management staff as required to ensure the smooth and efficient operation of the business,
- Officers from ASQA or their representatives for activities required under the Standards for Registered Training Organisations,
Or those required by law such as:
- People as are permitted by law to access these records (e.g. subpoena / search warrants / social service benefits / evidence act).
Or
- participants authorising releases of specific information to third parties in writing,
- the participant’s themselves, after making application in writing.